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You'll probably never meet your hotel's general manager unless you're staying in a place such as the Carlton Hotel in St. Moritz. GMs work behind the scenes in most hotels, dealing with finances and human resources and other day-to-day operations and crises. At the Carlton, the GM used to live in an apartment just off the lobby, and made it a point to greet each arriving guest personally, no ...

VATICAN CITY (AP) — Organizers of an upcoming Vatican summit on sex abuse prevention are warning that the credibility of the Catholic Church is in jeopardy over the abuse scandal and are urging participants to meet with victims personally before coming to Rome.