A joint project between Helena and Billings, the launch of Montana 211 will help provide better service to Montana veterans in crisis.
Montana 211 is a hotline Montana vets are able to call 24/7 to speak with crisis counselors who can provide help and resources to work through issues. The FCC set aside 211 as an "easy-to-remember, universally recognizable number that connects people in need to available resources," a press-release from the United Way reads.
The new contract will provide a website (montana211.org) that will allow veterans to access Helena-specific resources through "crisis trained people who can handle any situation," said Allison Munson, president of the Helena United Way.
The 211 number makes calling for help less daunting than calling a toll-free number, Munson said. "It's all local numbers on it, so they know they're being cared for by the community," Munson said.
The website will have a veteran specific button that will meet veteran-specific and veteran-family specific needs and will open in winter of 2019.