Holiday Inn Express - Helena Class - Ad from 2021-02-21

We are looking for a Hotel Front Desk Night Audit person to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Reconciling the days credit cards and payments. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all night audit duties • Offer neat, accurate and legible records • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role Job Type: Full-time Pay: $10.50 - $13.00 per hour If you fit what we are looking for, please come in and fill out an application form 3170 N. Sanders St., Helena, MT 59602