Soon, you will see a new St. Peter’s brand come to life inside our facilities and around the community. While our team is excited for a new look, the rebranding of our organization is about so much more than a new logo or name change.
“St. Peter’s Health” is a much better reflection of the network of health care services we now provide. St. Peter’s was established as a hospital in 1883, but we’ve grown to include a medical group with two clinics, services like hospice and home health, and a Foundation that raises funds for important equipment and capital projects as well as helps people purchase medication and medical supplies. St. Peter’s has become an integrated health care system and our new name reflects that growth.
A new brand also marks the beginning of a multi-year transformation for St. Peter’s Health. We need to do a better job of understanding and responding to your health care needs as our community continues to change and grow. With this change, we’re putting a stake in the ground and committing ourselves to make the improvements that, in time, will deliver a new experience for our patients. I’m proud of the great service our team provides, but working together we know we can do better.
Our new vision is to be the “gold standard” for health care in Montana by 2025. Nothing less will be acceptable to us as we move forward. We’re humbled by the opportunity we have to serve our community, and every interaction you have with us should reinforce this commitment to be the “gold standard.” We don’t just want to be the most convenient choice for your health care needs, we want to be the best choice.
Achieving our vision of being the “gold standard” won’t happen overnight; this magnitude of change will take several years of focus, diligence and commitment. The St. Peter’s Health Transformation involves a comprehensive set of key initiatives that will help us achieve specific goals and realize our vision. The first step is a two-year process to critically examine and redesign many of our clinical and business operations, with a focus on implementing best practices from around the country and eliminating inefficiencies so we can generate more value for patients. We have several areas that are already stellar in their clinical performance and efficiency and can serve as great models for the entire organization to improve. Other areas, such as our billing system, are struggling. Fixing this broken system is a priority in our transformation, and to do it correctly, we must demolish and rebuild an entirely new process from the ground up. It’s disheartening for me to hear that so many people who receive great care at St. Peter’s have struggled with our billing processes. It shouldn’t be that way, and in time as we work through our transformation, it won’t be that way.
Another initiative we are working toward is ISO 9001 Certification, an international standard recognizing organizations with exemplary quality management systems. Achieving this certification will be a four-year journey that will improve all aspects of the care we provide. It demonstrates our commitment to go the extra mile to ensure our patients receive the safest and highest quality of care possible. It also underscores our willingness to be transparent and open to review by external organizations, because we believe this is the kind of collaboration that will help us become better.
Beginning now and over the next several years, our focus on these and a handful of other key initiatives will help us become the “gold standard” for health care in Montana and successfully navigate the significant changes taking place in our industry. We have a lot of work ahead of us, but we’re committed to being a better partner in the health and wellness of our community. When people think about health care done right, we want them to think of St. Peter’s. Our patients are our friends, family and neighbors, and because we are committed to a healthy Helena, we’ll never stop striving for a higher state of care.